Just Play Nice
Can being nice save malpractice? The tgllaw.com blog raises some interesting questions that stem from an article in the New York Times. Both pieces are worth a read, but this is what tgllaw.com had to say:
Can you put a dollar value on being nice? In essence that is the question posed by the Joint Commission on Accreditation of Hospitals in their “sentinel event alert” which warns hospital personnel against “all contumelious and sarcastic remarks”. Bad behavior amongst doctors and nurses towards their patients is causing quite a stir, and some claim that it is even the reason behind some medical malpractice suits. The Joint Commission has set out to create a code of conduct which will require medical facilities to adhere to certain mandates.
But is just “playing nice” enough? Or are their deeper flaws in the medical system that cause some malpractice issues to arise?